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Frequently Asked Questions
How safe is remote arming?
Remote arming is only secure while the remote arming device is in your possession. Should the device be lost, misplaced or stolen, your security system is no longer secure. Although this may be a convenient method of arming, you need to consider the risks involved.
Is GSM/GPRS technology a reliable communication medium?
The technology itself is extremely reliable. However, the technology is dependent on the reliability of the Cellular Service Provider Network. If the network is down, your signal is not likely to get to the control room. SAIDSA bylaws therefore require dual monitoring in the case of Retail, Commercial, Industrial and high risk domestic installations.
Why can’t my control panel be installed in the ceiling?
Control panels, Radios, Antennas and Power supplies must be installed within a protected area. High South African temperatures can adversely affect all electronics as well as batteries.
Do PIR detectors work in ceilings?
In the average South African home, PIR detectors are seldom reliable in ceiling voids due to extremely high summer temperatures, dusty conditions, obstructions, insects and the mounting heights required by detectors. Commercial buildings or shops having high ceiling voids may be more suitable.
Should my alarm or panic buttons be silent?
This is the subject of an age-old argument. SAIDSA believes that audible alarms are more likely to scare off the average intruder. Due to the fact that a panic has to be held in for approximately 2 seconds, there is no way of knowing whether the panic has activated when silent.
Can my PIR detectors be defeated by criminals?
Yes, it is possible to use clever cloaking methods, but usually only where low-end detectors are used. It is more difficult to defeat a good quality detector that has been correctly installed”. Always ensure that you use the correct detector for the application.
Can I see the infrared beams from a PIR detector if I wear special glasses?
No. That only happens in the movies. PIRs are detectors of infrared, not emitters of infrared. They detect body heat. There are no “beams”.
How often should I test my alarm system?
SAIDSA bylaws stipulate that the client must test the system at least every 2 weeks.
Where do I get a certificate of compliance?
Certificates can be purchased from SAIDSA Offices. However, only a SAIDSA Approved installer may issue a Certificate of Compliance. They must be issued with every installation.
If I have infrared beams around my property, do I still need an alarm system in my house?
Yes, you do. Standard Dual Active infrared Beams should ideally be used as an early warning system or security layer and not as primary protection. Once the intruder knows where they are, they can easily be defeated.
How to pay for your staff using Payfast Instant EFT for online training?
In cases where a company is paying for a course on behalf of a staff member, the following notes and instructions will guide you through the process.
- The student must be registered in his/her own name in order for the system to link the student to the course and issue a certificate in the students name. The students email address must be entered (not the company).
- The system will send a confirmation email to the student.
- The student will click on the confirmation link in the email.
- Enrol in the course of choice.
- The system will ask for payment as well as display the amount.
- Click PAY.
- You will be redirected to the Payfast Payment gateway.
Payment Steps:
- Step 1: Enrol in the course of choice.
- Step 2: In the payment gateway click INSTANT EFT.
- Step 3: Select your bank – the EFT details will follow.
- Step 4: Click LOG IN = This will log you into your banks internet banking system.
- Step 5: The Payfast payment information will remain in a block on your banking page.
- Step 6: Copy the information in the Payfast block into your banking page.
- Step 7: Confirm payment.
- Step 8: The paid course will be unlocked.